The delivery of health care services is sometimes called telemedicine or telehealth. Basically, this involves the provision of health services over the phone, a mobile device or via the internet. This enables you to communicate with a health provider remotely rather than in a face-to-face setting.

It depends on your situation. About 70% of the services that doctors provide can be delivered virtually. Our doctors can treat a wide range of conditions including skin issues, earache, allergies, asthma, cold & flu, body aches, obesity, sexual health issues, acne, eye infections and fever.

MedOnline is an affordable, convenient way to address routine medical conditions. Our unique, secure technology makes it possible to consult a doctor on your smartphone, desktop computer or telephone without you having to leave your home.

Yes. If appropriate, our licensed doctors can issue a prescription at the end of your consultation; it can even be sent to your pharmacy of choice. Our doctors’ prescriptions are accepted by pharmacies throughout Canada; your medication will be prepared and made available for pick-up or delivery by them.

Can I get a sick note or doctor’s note through MedOnline? Yes, during booking your appointment you can request the doctor provide you with a sick note and they will send you one via secure message. This note is stored in your account under both secure messages and past visits.

MedOnline is designed for on-demand care, so an appointment is necessary. After you register and log in to MedOnline, doctors who are available for a same-day visit will appear on the search results with the soonest closest appointments on the top. You can browse doctor profiles and select who you want to see by scheduling an appointment. If no one is available for an appointment on the same day, you will be able to schedule an appointment for the next day/week at your convenience.

Yes, absolutely! We feel it is of utmost importance to maintain patient privacy and keep private health information secure. Our app was developed to protect patient privacy and provide a secure tool that is compliant with PIPEDA, PHIPA and HIPAA; this allows you to safely and confidentially consult with a doctor online.

If you’re using a mobile device, we highly suggest leveraging a high-speed WiFi to ensure an optimal experience (and avoid data charges).

For internet connections, your network should be performing at 15 Mbps or better. If you do not have access to a network with that performance capability, you will have the option to shut off the video component and conduct your consultation using audio only.

Yes, you need to create an account before you can speak to a doctor using MedOnline. The account creation process is simple and takes just a few minutes. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or the MedOnline website to schedule an appointment using the same username and password.

Our doctors are certified Canadian physicians, who have years of experience. Each of our doctors goes through a rigorous selection process to become a part of the MedOnline family.